General conditions of sales
Terms of booking
Any request for reservation must be confirmed by e-mail via our website, the booking will be validated by us after our response by e-mail and taken into account definitively after receipt of a check or online payment (closbernon.fr) the total amount of the reservation..
Cancellation of reservation by guests
Any cancellation must be notified by letter or mail addressed to the owner.
a) Cancellation before the beginning of the stay: if the cancellation occurs more than 24 hours before the beginning of the stay, the paid sum remains acquired with the owner.
If the cancellation occurs less than 24 hours before the beginning of stay, the amount paid remains acquired to the owner who reserves the right to claim the balance of the price of the stay.
b) If the customer does not appear before 20 hours the day of the beginning of the stay, this contract becomes void and the owner can dispose of his bed and breakfast. The amount paid remains the owner who reserves the right to claim the balance of the price of accommodation.
c) In case of shortened stay, the price corresponding to the cost of the accommodation remains fully acquired to the owner.
Reservation cancellation on the part of “Bed and Breakfast CLOS BERNON”
A booking cancellation sent by e-mail or mail may be made by us, for the following non-exhaustive reasons:
• Serious illness or disability of one or both owners or their children over a long period of time. Without notice refund of the amount paid.
• Degradation of premises due to fire or severe weather such as storms or other climatic phenomena affecting the safety of guests. Without notice with refund of the amount paid.
• Breakage of water supplies and / or electricity over a given period making it impossible to perform our duties. Without notice with refund of the amount paid.
• Sale of the estate. In this case notice of cancellation of 1 month with refund of the deposit.
Payment of balance : The balance is to be paid on arrival at the owner, or online via the booking module.
Consumption and additional services not mentioned will be paid at the end of stay to the owner.
The tax of stay : The tourist tax is a local tax that the customer must pay to the owner who then transfers it to the public treasury.
Uses of places : The client must respect the peaceful character of the premises and use them according to their destination. He is committed to making the rooms in good condition.
Capacity : This contract is for a specific number of people. If the number of clients exceeds this number, the owner is able to deny additional customers. This refusal can not be considered as a modification or a breach of the contract on the initiative of the owner, so that in case of departure of a number of customers higher than those refused, no refund can be considered.
Pets : This contract specifies whether or not the customer can stay with a pet. In case of non-compliance with this clause by the client, the owner may refuse the animals. This refusal can not be considered as a modification or a breach of the contract at the initiative of the owner, so that in case of departure of the customer, no refund can be considered.